Convercent

Platform introduction:

ConvercentIt is an "integrated compliance and ethical management hub" for global enterprises. It solves three types of corporate pain points: Dispersed compliance management : Corporate compliance involves multiple fields (Data compliance, employee ethics, etc.), lack of a unified management system, prone to regulatory loopholes; Inefficient support response : Problems encountered during the compliance process (such as system failures, process questions) make it difficult to obtain professional support in a timely manner, affecting compliance advancement; Data processing is complex : Compliance data from multiple regions and multiple business lines is difficult to integrate and cannot provide effective support for corporate decision-making.

Its core logic is to "strengthen enterprise compliance capabilities with 'full-link services + global support'": there is no need to piece together multiple tools, and a single platform covers the entire process of" compliance system building-data processing-problem response "; there is no need to worry about geographical restrictions, Global sales and support teams adapt to the compliance needs of different countries; Without relying on external scattered services, EQS Group's resources ensure the professionalism of services, helping companies "build a culture of trust, reduce compliance risks, and improve management efficiency", adapting to the needs of all levels from small and medium-sized enterprises to multinational groups.

Core services:

1. Core: Three major service modules

1. Customer support services: Effectively respond to corporate compliance issues
   Provide multi-channel support to enterprise users and solve the problem of "difficult questions and difficulties in the compliance process":

   • Support channels :
     • Online support: Enterprises can "File a support ticket"(submit a support ticket) and "Contact us"(directly contact customer service) to obtain targeted solutions;
     • Resource query: "Access Knowledge Base and Release Notes", which can independently query compliance management guidelines and system usage tutorials to reduce waiting time;
     • Status monitoring: "View the Convercent app status" to grasp service stability in real time and avoid the impact of system failures in advance;
   • Response advantages : The document mentions that "the team collaborates with IT experts, developers, and executives to quickly solve problems" to ensure that the company's compliance needs are implemented efficiently. A multinational customer reported that "the response time to work orders is 30 faster than the industry average." %".

2. Implementation services: Help enterprises build compliance systems
   Provide customized implementation support to help enterprises quickly implement compliance management capabilities:

   • Service content : Build a dedicated compliance monitoring system (such as employee ethical behavior monitoring, business compliance processes) based on the scale of the enterprise and industry characteristics to assist enterprises in integrating compliance requirements into daily operations (such as employee training, process specifications);
   • Adaptation scenarios : Multinational enterprises integrate multi-regional compliance systems, small and medium-sized enterprises build compliance frameworks from 0 to 1, and a manufacturing enterprise implements services to complete the compliance process for the entire business line within 3 months. Risk reduction.

3. Data services: Optimize compliance data processing and application
   Solve the problem of "enterprise compliance data is scattered and value is difficult to mine" and provide support for compliance decisions:

   • Data integration : Assist enterprises in integrating compliance data from multiple sources (such as compliance records of various departments and regional regulatory data) to form a unified data view;
   • Data application : Provides basic data processing capabilities to help enterprises analyze compliance risk points, monitor compliance execution progress, and adapt to the needs of "data-driven compliance management". After a financial enterprise uses it to process compliance data, the risk warning accuracy rate increased by 25%.

typical application scenarios

• Compliance management of multinational enterprises : A multinational technology enterprise needs to adapt to the compliance requirements of many regions in Europe, America, and the Asia-Pacific, and build a unified compliance monitoring system through Convercent customized solutions, integrate compliance data from each region, rely on the global support team to resolve regional compliance questions, increase the efficiency of compliance review by 50% within 6 months, and reduce the risk of regulatory penalties by 60%;
• Establishing a compliance system for small and medium-sized enterprises : A medium-sized retail enterprise lacks a professional compliance team. Through Convercent basic compliance services, it completes the formulation of employee ethics and the construction of basic compliance processes, and uses the knowledge base to independently learn compliance. Management knowledge, the cost of building a compliance system is 30% lower than outsourcing;
• Enterprise compliance system fault handling : A manufacturing company encountered a system jam when using the Convercent compliance tool. It quickly contacted the technical team through "submitting support work orders" to resolve the problem within 2 hours to avoid compliance data entry. Delays in entry affect regulatory review.

applicable population

• Corporate compliance department : The compliance specialist/manager responsible for building a compliance system and monitoring compliance implementation needs to efficiently manage the compliance process and respond to compliance issues;
• Enterprise IT team : IT personnel who connect compliance tools with existing systems of the enterprise need to ensure the stable operation of compliance services and handle data connection needs;
• Enterprise executives : Management who pay attention to corporate compliance risks and build a culture of trust need to grasp the corporate compliance status through compliance data and make strategic decisions;
• Heads of multinational enterprises : Enterprise managers who need to adapt to multi-regional compliance requirements need the global support team to assist in resolving regional compliance differences.

Unique advantages (compared with compliance services of similar companies)

1. EQS Group Resource Endorsement : As a service under EQS Group, it integrates the Group's technology and experience in the field of corporate compliance, making it more professional and stable than independent compliance service providers;
2. Global service capabilities : With a global sales and support team, it adapts to the multi-regional compliance needs of multinational companies and is more universal than compliance tools that only serve a single region;
3. Full-link service coverage : From compliance system implementation, data processing to customer support, a single platform covers full-link requirements, which is more efficient than scattered external services and reduces enterprise docking costs;
4. Rapid response mechanism : The team collaborates directly with IT, development, and senior management to solve problems quickly and avoid extending risks due to delays in compliance issues.

precautions

1. Communication of customization needs in advance : Enterprises need to clarify their own compliance goals (such as multi-regional compliance, industry-specific compliance), scale and business characteristics, and fully communicate with the Convercent team to ensure that the plan adapts to the needs;
2. Familiar with customer support channels : Enterprise users are advised to understand the operation procedures of support channels such as "submitting work orders and accessing the knowledge base" in advance to avoid delayed processing when encountering problems;
3. Regular attention to service status : Enterprises that rely on Convercent tools for compliance management need to regularly check the application running status and prepare for failure response in advance;
4. Data security compliance confirmation : When sensitive compliance data of an enterprise is involved, it is necessary to confirm data processing compliance with Convercent(such as compliance with GDPR and domestic Data Security Law). In particular, multinational enterprises need to adapt to target regional data regulations.